Shipping policy

SHIPPING & DELIVERY

We aim to ship all items as quickly as possible. However, due to differences in time zones, shipping origins (Pakistan, Thailand, Dubai), and destination distances, delivery times may vary.

  • Processing Time
    • Most retail orders are processed within 1–2 business days
    • Standard processing time: 1 business day
    • Some items (especially high-demand or custom orders) may take 4–5 business days

Before shipping, all items go through quality control checks to ensure product standards.

  • Shipping Carriers
    We ship via trusted carriers including:
    DHL, UPS, FedEx, Globex, Skynet, Thai Post, and Pakistan Post (Registered Mail)

  • Delivery Time
    Delivery duration depends on:

    • Destination country
    • Customs procedures
    • Remote or rural locations

    Remote areas may experience delays. Please provide a complete and accurate address to avoid issues.

  • Delays Disclaimer
    Shipping times may be affected by:
    • Weather conditions
    • Customs delays
    • Seasonal demand
    • Global logistics disruptions

These factors are outside our control.

  • Shipping Insurance
    Optional shipping insurance is available to protect against loss or damage. We will assist in resolving any such issues.

  • Special Shipping Charges
    Higher shipping rates may apply to destinations like:
    Russia, Australia, and South Africa due to carrier pricing.

    Additional charges may also apply for remote locations.

RETURNS & REPLACEMENTS

We accept returns only in case of genuine product issues.

Eligible Reasons for Return:

  • Item not as described
  • Damaged or broken item
  • Poor material quality
  • Significant color difference
  • Major difference from product images

Conditions:

  • Item must be unused
  • Must include original packaging and tags
  • The same stone/product must be returned (verified through our identification system)

If your item qualifies, please contact us immediately at:
info@gemsvisor.com

  • Defective items will be replaced
  • Refunds or price adjustments on past purchases are not allowed

ORDERING & CANCELLATION

We want you to shop with confidence.

  • Orders can be cancelled before shipment
  • Orders are usually dispatched within 48 hours

To cancel:
Email us as soon as possible at info@gemsvisor.com

  • If the order is already shipped:
    • Cancellation is not possible
    • You may return the item for a store voucher

PAYMENT, PRICING & PROMOTIONS

We accept secure payment methods including:

  • Credit Card (Visa, MasterCard)
  • Apple Pay
  • Google Pay
  • Meta Pay
  • Shop Pay
  • Western Union
  • Wire Transfer
  • PayPal (available on request via email)

Wholesale Orders:

For bulk purchases, please contact us at:
info@gemsvisor.com

Local Bank Transfer Available For:

USA, UK, Canada, Australia, Europe, Singapore, Turkey, Belgium, Hungary, New Zealand

Wire Transfer Instructions:
After payment, share:

  • Order number
  • Amount paid
  • Transaction ID
  • Payment date

Western Union Instructions:
Provide:

  • 10-digit control number
  • Sender’s name
  • Exact amount
  • Sender’s address

TRACKING YOUR ORDER

Once your order is shipped, you will receive a tracking number via email.

  • Tracking may take up to 24 hours to update
  • If you haven’t received tracking, your order may still be in processing

For assistance, contact:
info@gemsvisor.com (include your order number)

IMPORTANT NOTES

  • International orders may be delayed due to customs clearance
  • Some shipping methods may not provide tracking